The purchase of a Solid Edge or a NX maintenance plan provides your company with many benefits. These include:

• Access to 2 technical support centers
  • Direct support line to Siemens
  • Bilingual direct support line to Designfusion*
• Email support with Designfusion
• Web based support with Siemens
• Free upgrades to your software
• Access to the Designfusion customer portal
• Access to Designfusion Seminars and Webinars, like Solid Edge University.

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Technical Support Lines

As a maintenance paying customer you have access to 2 technical hotlines.

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1-877-215-1883 Designfusion (bilingual)   9 am – 5 pm ET

1-800-955-0000 Siemens (GTAC)             5 am – 5 pm PT

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Both support lines give you access to experienced users, who can assist you with your calls.

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Feedback from customers, who have used this service, often comment on how a single phone call has saved them hours of searching and/or hours of un-necessary work. When you factor in how much it’s costing for wasted staff time and production delays, this is often greater than the cost of the maintenance contract.

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*Note: Canadian customers are requested to call the Designfusion hotline first for technical support.

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Email support

Often users wish to inquire about a feature or functionality, but don’t want to waste time on the phone. They can send us an email to:

support@designfusion.com

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The email is transferred and handled by the appropriate technical expert. This allows for ongoing support without wasting valuable production time on the phone.

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Web based support

Maintenance paying customers are eligible to obtain access to the Siemens Support Center.

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Siemens Support Center Benefits:

• Quickly address and troubleshoot issues with an extensive knowledge base.
• Easily download releases, product updates, and related files to always maintain the current version of your Siemens products.
• Accelerate time to productivity with new products.
• Extend your expertise with Siemens solutions.

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Siemens Support Center Features:

• Personalized, comprehensive support portal.
• Complete documentation by version and in multiple formats to fit your preferences.
• Centralized location for license files and reports, order history, system administration detail, and notifications to help save time.
• “Getting Started” resources for product information and orientation.
• Streamlined and persistent support case process for your more complex questions.
• Consolidated training opportunities, industry papers, events and more to help extend your product expertise.

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Free upgrades to your software

Solid Edge and NX customers on maintenance will automatically receive all new software releases. Every new version of Solid Edge and NX is filled with customer-driven enhancements and ground breaking and award winning new technology.

What better way to protect your investment in your people than to make sure they have the latest and greatest Solid Edge and NX software available to them? Avoid time-consuming problems by evolving with Solid Edge and NX, taking advantage of incremental improvements to make sure your engineers are up-to-date and your company stays competitive.

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Access to Designfusion’s Customer Portal

Maintenance paying customers can sign up to our customer portal at http://www.designfusion.com/designfusion-sign-up where you have access to knowledge-based articles, tips and tricks, how to articles, and much more.

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What happens if I don’t buy maintenance now? Can I buy it when I want to upgrade the software?

First, you must realize that without maintenance you receive none of the previously mentioned benefits. Secondly, you can add maintenance later but you must pay back maintenance plus a penalty to get reinstated. The most cost effective way to keep your staff up to date, and working efficiently, is to purchase the maintenance with the software and keep it active.

If you have any further questions, please contact your Account Manager or call us at 416-267-5542.